Satisfaction Survey

Memorial Union Survey Results – 2002 thru 2007
(Extracted from surveys on file at Institutional Research)

2007 Sophomore Satisfaction Survey

• Respondents were asked to evaluate the quality of services provided by twenty-six
  offices on campus.
  • The Bookstore and Memorial Union have been used most often (tie at 98.3%) and
    the Memorial Union has been evaluated the service with the most satisfaction
    (90.6%).
  • The Memorial Union also ranked 24 of 26 for the lowest dissatisfaction rating
    (2.6%) – also good news.

2006 Student Satisfaction Inventory

Performance gap scores (importance rating minus satisfaction rating) show how well
UND is meeting students’ expectations overall. A large performance gap score for an
item indicates that UND is not meeting students' expectations while a small or zero gap
score indicates that UND is meeting students' expectations.

The top 5 items with the smallest performance gap (positive ratings):

1. Males and females have equal opportunities to participate in intercollegiate athletics
   (the smallest gap item).
2. The intercollegiate athletic programs contribute to a strong sense of school spirit.
3. Library staff are helpful and approachable.
4. The student center is a comfortable place for students to spend their leisure time.
5. The student handbook provides helpful information about campus life.

2005 Sophomore Satisfaction Survey

• The Bookstore, Admissions, Library, Memorial Union, and Registrar’s Office were
  the five most used offices on campus. The Memorial Union ranked 4th with 96.5%.
• The Memorial Union, Library, Campus Shuttle Bus, Student Health, and Recreational
  and Intramural Program were the five offices rated with highest satisfaction. The
  Memorial Union ranked 1st with 90.7% satisfaction rating.

2004 Graduating Student Survey

• The top 5 of the 25 offices in the UND campus evaluated by the level of satisfaction
  are: Admissions, Student Memorial Union, Library, Registrar’s Office, and Campus
  Shuttle Bus.
• The Memorial Union received an 85.3% satisfaction rating, up from 73.7% in 2001
  (pre-renovation). This reflects an 11.6% increase, more than any other organization
  listed.

2002 Student Satisfaction Inventory

Performance gap scores (importance rating minus satisfaction rating) show how well
UND is meeting students’ expectations overall. A large performance gap score for an
item indicates that UND is not meeting students' expectations while a small or zero gap
score indicates that UND is meeting students' expectations.

The top 5 items with the smallest performance gap (positive ratings):

1. Males and females have equal opportunities to participate in intercollegiate athletics.
   (the item with the smallest gap)
2. I have or plan to participate in research activities or conduct research projects.
3. The student center is a comfortable place for students to spend their leisure time.
4. A variety of wellness programs are available on campus.
5. The student handbook provides helpful information about campus life.